Australians’ satisfaction with private health insurance continues to fall, a new report shows.
Roy Morgan Research’s Private Health Insurance Customer Satisfaction Report showed the satisfaction level in the year to 30 June 2018 was 70.5 per cent, down from 72.5 per cent in June 2017 and 75 per cent in 2014.
The report was based on in-depth interviews conducted face-to-face with more than 50,000 Australians each year in their own home.
Roy Morgan’s Michele Levine said earlier this year, more than 250,000 people said they did not renew their private health insurance when their premiums rose by an average of 3.95 per cent from 1 April.
The downward trend in private health insurance continued to grow, Ms Levin said.
“It’s not surprising the major reason given for not renewing is to do with the increasing expense for many households,” she said.