This is a report for the members of National Seniors Australia (National Seniors) about the ways they are being heard. It has three parts:

1. Annual Survey: Be Heard provides a glimpse into the lives of National Seniors’ members in the first six months of 2017 and contains a first-cut analysis of the National Seniors Social Survey (NSSS) (Wave 6).

2. Member Interviews: The report then presents the experiences of those who called the National Seniors Financial Information Desk in the second half of 2016 for help with accessing the aged care sector.

3. Forum discussions: Finally, the report details member views and questions raised in National Seniors policy forum discussions.

Data for this report comes from three sources: the NSSS (Wave 6), conducted in June 2017; a case-study survey, conducted in May 2017; and two policy forum discussions, held on 22 and 24 May 2017.